Return & Exchange Policy

To qualify for a return or exchange, all of the following conditions must be met:

• The request must be made within 7 days of delivery.
• The perfume must be less than 5% used.
• The product must be returned in its original packaging, including the perfume box, bundle box and all accessories.
• The product must not be damaged, tampered with, or intentionally altered.
• A valid proof of purchase (Order Number or Invoice) must be provided.

Products that do not meet these conditions may not be eligible for return or exchange.

You may request a return or exchange if:

• You received the wrong item.
• The product arrived damaged during shipping.
• The product has a manufacturing defect.
• The product is less than 5% used and you wish to exchange or return it within 7 days of delivery.

To initiate a return or exchange:

• Contact our Customer Support within 7 days of delivery.
• Email us at support@ainoressence.com or WhatsApp +92 339 9990042.
• Provide: Order Number, Customer Name, Reason for Return/Exchange, and Photos or videos (if the product is damaged, defective, or incorrect).
• Complete the Ainor Essence Return Form and include it with the returned package.
• Wait for approval before shipping the product.

Once your return is approved, we will exchange the returned product for any other product of the customer's choice, provided the selected product is of the same value and subject to stock availability.

If the requested item is unavailable, you may choose:

• Another product of equal value, or
• A full refund of the invoice value.

After the returned product has been received and inspected:

• Approved refunds will be processed within 7–14 working days.
• Refunds will be made via Bank Transfer to the account provided on the Return Form.
• If the requested replacement item is out of stock, the invoice value of the returned product will be refunded.
• Shipping charges are non-refundable, except when the wrong or defective product was delivered by Ainor Essence.

Customers are responsible for return shipping costs unless the return is due to:

• Wrong product shipped
• Manufacturing defect
• Product damaged during transit

We recommend using a trackable courier service, as Ainor Essence is not responsible for parcels lost during return shipping.

The following items are not eligible for return or refund:

• Products used more than 5%.
• Empty or significantly used perfume bottles.
• Testers Sets and sample products.
• Promotional or complimentary items.
• Gift cards.
• Clearance or Final Sale items.
• Products damaged due to customer misuse or improper handling.

• Return requests must be submitted within 7 days of delivery.
• Perfumes must be less than 5% used to qualify for return or exchange.
• Ainor Essence reserves the right to inspect all returned products before approving a refund or exchange.
• Products that do not meet our return conditions may be returned to the customer without a refund.
• Refunds are issued only after successful inspection of the returned product.